Dear Guests,

Thank you for choosing HOTEL FORZA KYOTO SHIJO KAWARAMACHI.
We have confirmed that some guests who booked our hotel through Booking.com have received suspicious messages via WhatsApp and other services, disguised as reservation confirmations.

These messages include statements such as “Your reservation will be cancelled unless you complete this procedure within 24 hours,” together with a URL leading to a phishing website.
A phishing website impersonates a real company to trick users into entering information so that it can be stolen.

If you receive a suspicious message, please do not open its URL or enter any information. Our hotel never asks you to enter credit card details or personal information after you have made a reservation.

We are working with Booking.com to establish the facts and investigate the matter. We sincerely apologize for the concern and inconvenience caused. If you have any concerns, please contact Booking.com through its official website or use the contact details on our hotel’s official website.