Dear Valued Guests,

Thank you very much for your continued patronage of Hotel Forza Hakataeki Hakata-Guchi.

We have recently confirmed that some guests who made reservations at our hotel through the booking website “Booking.com” have received suspicious messages via WhatsApp and other channels, impersonating reservation confirmations.

These messages include statements such as, “If you do not complete this procedure within 24 hours, your reservation will be canceled,” along with URLs leading to phishing websites.

If you receive any such suspicious message, we strongly urge you not to access the provided URL or enter any personal information.

Please be advised that our hotel will never request you to provide credit card details or personal information after your reservation has been completed.

We are currently working closely with Booking.com to verify the facts and investigate this matter.

We sincerely apologize for any concern or inconvenience this may cause and appreciate your understanding.

If you have any concerns, please contact us through the official Booking.com website or the official channels listed on our hotel’s website.